FAQs
How do I order?
Head to Sip Shop to pick your soups or bundles - you can mix, match, or build your own weekly ritual. Add to cart, check out, and we’ll do the simmering for you.
When do you deliver?
We deliver:
Monday to Friday, 1pm to 6pm
Saturday, 10am to 2pm
Your soups will arrive within these delivery windows. We’re unable to accommodate specific time requests, as this helps our delivery team route efficiently and keep everything fresh.
Orders are delivered in insulated cooler bags. If no one is home, we’ll safely leave them at your doorstep unless instructed otherwise.
Once received, please refrigerate your soups as soon as possible to keep them at their best.
How long can the soups & desserts keep?
All our ready to drink soups & desserts are delivered chilled. Soups are best enjoyed within 5 days and desserts 7 days when stored in the fridge.
For selected festive or peak seasons, we also offer a flash-frozen option so you can keep your soups longer (up to 3 months) - perfect for stocking up during kitchen breaks or holiday periods..
Can I freeze the soups myself?
To preserve flavour and texture, we recommend enjoying your soups as delivered. If you need to store them for longer, you may freeze them - just note that the texture may change slightly.
What are DIY kits?
Our DIY Kits are mini soup adventures - pre-packed with herbs and ingredients so you can simmer your own Tang Tang creation at home. Ideal for gifting or weekend rituals.
Can I book a Tang Lab workshop?
Absolutely. We offer hands-on wellness workshops for companies, schools and private groups. Each session blends modern Chinese wellness with interactive experiences that are educational, engaging and fun. Visit Workshops to see our current line-up.
Workshops are available by enquiry. Simply complete our enquiry form and we'll help tailor a session for your group.
Do you offer wellness talks?
Yes. We curate engaging wellness talks that make Traditional Chinese Medicine and everyday wellbeing practical, approachable and relevant to modern life.
Topics can include:
Burnout & energy management
Sleep & recovery
Everyday nutrition
Modern Chinese wellness
Seasonal wellness
Custom topics for your organisation
Every session can be tailored to your audience. Get in touch via our enquiry form to discuss your event.
Can Tang Tang Club pop up at my event?
Yes! We regularly pop up at offices, schools, community events and markets with our wellness products, tastings and interactive experiences.
Whether you're planning a staff event, customer activation or community gathering, we'd love to explore how we can be part of it. Simply send us an enquiry.
Do you do corporate or custom gifting?
Absolutely. From custom sleeves to bulk orders, we love helping brands and teams gift wellness with heart. Visit our corporate page or email us at hi@tangtangclub.com.
Where are your soups made?
Tang Tang Club soups are brewed in Singapore in small, carefully prepared batches.
For corporate events, pop-ups, and larger productions, soups are prepared in SFA-licensed kitchen to meet operational and safety requirements.
Every batch is slow-simmered with care to bring out flavour, nourishment, and the quiet comfort of a good bowl of soup.
Do you accept returns or refunds?
For fresh and perishable items (ready to drink & DIY kits), we’re unable to accept returns or issue refunds once delivered. If your order arrives incorrect, damaged, or missing items, please contact us within 24 hours and we’ll make it right.
For merchandise and non-perishables, returns are accepted within 7 days as long as the item is unused, unopened, and in its original packaging. Customers are responsible for return shipping unless we sent an incorrect or damaged item.
What makes Tang Tang Club different?
Tang Tang Club is reimagining Chinese wellness for today. We blend Traditional Chinese Medicine wisdom with a fresh, playful spirit - making wellness approachable, modern and meaningful for everyday life.
Through nourishing products, interactive workshops, wellness talks and shared experiences, we translate ancient wisdom into simple rituals that help people feel better, together.
We're also building towards something bigger. As Tang Tang Club grows, so does our commitment to creating meaningful employment opportunities for people whose life stories may have made returning to work more challenging. Our vision is to prove that a wellness business can create healthier communities - not only through what we make, but through the opportunities we create.
Because we believe wellness isn't just about taking care of ourselves, it's about taking care of one another.